Course Certificate Delivery
  1. What certificate delivery options do you offer?
  2. How soon will you deliver my certificate?                     
  3. Will you mail my certificate directly to the court?

Making Payment
  4. How will I make my payment?
  5. May I pay by check or money order?

General Information
  6. What happens if I fail the final exam?
  7. How long is the final exam?
  8. What do I do if I forget my password?
  9. How long does it take to complete the course?
10. Is there a time limit to complete the course?
11. Do I need to save my work if I take a break?
12. How secure is the website? Can anyone steal my personal information?

Course Policies
13. Do I need to complete all sections of the course?
14. What is your cancellation and refund policy?
15. How do you test and grade?



















Q: What certificate delivery options do you offer?

A: Various delivery options are available. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $19.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $14.95 and will be delivered the second business day before 5 PM.

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Q: How soon will you deliver my certificate?

A: We process the course certificates Monday-Friday at 3 PM Pacific Time (5 PM Central Time for Texas users). Users completing after 3 PM will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.

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Q: Will you mail my certificate directly to the court?

A: Each state or court has specific requirements for the processing of certificates. In most cases, we send the certificate directly to the student. You may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate. Please call a customer support representative at 1-800-723-1955 if you have questions.

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Q: How will I make my payment?

A: You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-800-723-1955 to make your payment over the phone. You may also submit your payment by mailing in a personal check or money order to our corporate office. Please make check payable to I DRIVE SAFELY and mail to:

I DRIVE SAFELY
294 La Moree Road
San Marcos, CA 92078

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Q: May I pay by check or money order?

A: You may submit payment by mailing a check or money order to our corporate office. Please make your check or money order payable to I DRIVE SAFELY and send to:

I DRIVE SAFELY
294 La Moree Road
San Marcos, CA 92078

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Q: What happens if I fail the final exam?

A: Depending on your state or court's regulations, you may have the opportunity to retake the final exam if you fail. The regulatory agency in your state mandates how many attempts you will have to take the final exam.

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Q: How long is the final exam?

A: The length of the final exam may vary and is determined by the state and county that issued your violation. The typical final is 25 questions, but could be longer depending on your state's requirements.

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Q: What do I do if I forget my password?

A: Contact our customer support representatives at 1-800-723-1955.

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Q: How long does it take to complete the course?

A: Though course lengths vary from state to state, typical courses are usually 4-6 hours in length. You can start and stop the course as much as you would like to.

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Q: Is there a time limit to complete this course?

A: You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund.

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Q: Do I need to complete all sections of the course?


A: You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.

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Q: What is your cancellation and refund policy?

A: A full refund will be made to any student who cancels the enrollment contract prior to attempting the final examination. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund. All registration fees paid are due and refundable when the course of instruction is discontinued by the school, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representation made by the owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination.

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Q: How do you test and grade?


A: Each chapter contains a quiz or quizzes that review important content from that chapter. The number of quizzes and quiz questions varies depending on your course. The quizzes do not affect your final exam score but will provide you with and excellent opportunity to master the course material. You also must take and pass a final exam upon completion of the course.

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Q: Do I need to save my work if I take a break?

A: Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off.

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Q: How secure is your website? Can anyone still my personal information?

A: An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.

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